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Posted: Thursday, August 31, 2017 10:18 PM

Major responsibilities: Promote the sales of parts and laborIdentify and understand the customer's service needsUnderstand the BMW product and service linesDocument the service needs and repair information and vehicle condition upon arrival by completing walk around inspection in the service drive.Ensure the repair order is accurate and completeInspect the vehicle to make sure it is ready for return to the customerEnsure warranty repairs and approve adjustments within standard warranty periodsCoordinate with team leader and technician by going to the shop on a frequent basis to determine date of delivery when work is completed.Advise customer of early or late delivery, or of additional repairs.Maintain customer follow-up system according to BMW guidelinesEnsure service level provided to the customer is worthy of achieving CSI scores of 96.1 or betterOpening and closing car doors (between 10-15pounds)Lifting and closing Hoods ((between 10-15pounds) Abilities required: Ability to stand for extended periods of time working on computer screen and greeting customers and visiting formen and technicians in the shop.Mechanical aptitude to understand customer's service needsGood communication skills with customers in person, on the telephone and via email.Ability to get in and out of vehiclesAbility to safely and legally operate a vehicle on public thoroughfare Tasks: Properly perform diagnosis, whether maintenance or repairs, for customerVerify all authorized work completed and quality checkReceive accurate estimate and parts availability from technicianMaintain a clean driving record and valid driver's licenseKeep informed and current with all service-related factory communicationsOther duties as assigned. Major responsibilities: Promote the sales of parts and laborIdentify and understand the customer's service needsUnderstand the BMW product and service linesDocument the service needs and repair information and vehicle condition upon arrival by completing walk around inspection in the service drive.Ensure the repair order is accurate and completeInspect the vehicle to make sure it is ready for return to the customerEnsure warranty repairs and approve adjustments within standard warranty periodsCoordinate with team leader and technician by going to the shop on a frequent basis to determine date of delivery when work is completed.Advise customer of early or late delivery, or of additional repairs.Maintain customer follow-up system according to BMW guidelinesEnsure service level provided to the customer is worthy of achieving CSI scores of 96.1 or betterOpening and closing car doors (between 10-15pounds)Lifting and closing Hoods ((between 10-15pounds) Abilities required: Ability to stand for extended periods of time working on computer screen and greeting customers and visiting formen and technicians in the shop.Mechanical aptitude to understand customer's service needsGood communication skills with customers in person, on the telephone and via email.Ability to get in and out of vehiclesAbility to safely and legally operate a vehicle on public thoroughfare Tasks: Properly perform diagnosis, whether maintenance or repairs, for customerVerify all authorized work completed and quality checkReceive accurate estimate and parts availability from technicianMaintain a clean driving record and valid driver's licenseKeep informed and current with all service-related factory communicationsOther duties as assigned.

Source: http://www.juju.com/jad/00000000c3eq32?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc192a42bcab02a53985ae36ee634d305b8d6440889150f360


• Location: West Palm Beach

• Post ID: 65290572 westpalmbeach
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