Posted: Friday, September 1, 2017 1:18 AM
Job Description Customer Relations Specialist Royal Legacy Consulting, Inc.- West Palm Beach, FL Customer Relations Specialist Job Responsibilities : Serves customers by providing product and service information; resolving product and service problems. Customer Relations Specialist Job Duties : Answering product and service questions; promoting information about other products and services. Opens customer accounts. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends products and services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort. Customer Relations Specialist Skills and Qualifications : Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Active Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. 0-6 years experience in related fields : Customer Service Hospitality Retail Restaurant Sales Marketing Management Exceed Expectations! Be All You Can Be!
• Location: West Palm Beach
• Post ID: 65295032 westpalmbeach