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Posted: Friday, September 1, 2017 1:36 AM

Summary of Position: Be part of a team that assists in answering inbound new claim calls and process new claims in Brains based on the terms and condition of the warranty. Essential Duties and Responsibilities include the following. Other duties may be assignedHave basic knowledge of the terms, condition and exceptions of each type of warranty/service provided by the CompanyHandle a minimum of three point five (3.5) inbound new claim calls per hour within the 90 days probationary periodDemonstrate passion for excellence with respect to treating and caring for customersMust have a professional and friendly attitude and be able to quickly develop a rapport with customers over the phoneAnswer basic consumer inquires via telephoneInitiate claims via the computer while on the phone with customer by thoroughly understanding the customer's needsConvey information verbally in a professional and clear mannerEnsure thorough and accurate response to customer's inquiries and if necessary interface with proper departmental personnelCompose grammatically correct correspondence such as claim notes, e-mails, and any other form of internal or external written communicationHave basic knowledge of the interdepartmental communication and escalation processWork a flexible schedule and occasional overtime when neededKeep "Not Ready" telephone time to the minimum necessary to meet establish departmental goalsMaintain department adherence to schedule and utilization goalsAssist with any other task as assigned by Palladio Management TeamSummary of Position: Be part of a team that assists in answering inbound new claim calls and process new claims in Brains based on the terms and condition of the warranty. Essential Duties and Responsibilities include the following. Other duties may be assignedHave basic knowledge of the terms, condition and exceptions of each type of warranty/service provided by the CompanyHandle a minimum of three point five (3.5) inbound new claim calls per hour within the 90 days probationary periodDemonstrate passion for excellence with respect to treating and caring for customersMust have a professional and friendly attitude and be able to quickly develop a rapport with customers over the phoneAnswer basic consumer inquires via telephoneInitiate claims via the computer while on the phone with customer by thoroughly understanding the customer's needsConvey information verbally in a professional and clear mannerEnsure thorough and accurate response to customer's inquiries and if necessary interface with proper departmental personnelCompose grammatically correct correspondence such as claim notes, e-mails, and any other form of internal or external written communicationHave basic knowledge of the interdepartmental communication and escalation processWork a flexible schedule and occasional overtime when neededKeep "Not Ready" telephone time to the minimum necessary to meet establish departmental goalsMaintain department adherence to schedule and utilization goalsAssist with any other task as assigned by Palladio Management Team

Source: http://www.juju.com/jad/00000000c60r9g?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc192a42bcab02a53985ae36ee634d305b8d6440889150f360


• Location: West Palm Beach

• Post ID: 65296417 westpalmbeach
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