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Posted: Thursday, April 27, 2017 10:17 PM

Seeking a Strong Developer with:Unidata U2 Multivalue/PickSystemBuilder (SB) developer This is a long term contract position in West Palm Beach, FL Company Description: Linux Help Desk Support IT Help Desk support for all MBRDNA locations Integration of new systems into the network infrastructure Initial installation of Linux operating systems (imaging, system hardening) Initial installation of basic Ubuntu applications including pre-defined engineering applications Support certification of HW with IT Linux image Install, configure, update and troubleshoot services for customers on local clients such as HW/OS level concerns, web server, database server, applications server Teach customers ahow to fisha while advising on technical issues Collaborate with fellow system administrators and support team members Ensure HW delivery to all new hires in time Provide exceptional service in all interactions Assist teams during rollout of new operating system versions (system upgrade) Troubleshoot incident tickets and route to DevOps team as needed Dispatch IT service provisioning tickets following pre-defined and documented processes Service desk role: Managing Tickets and monitoring until close of call Respond to user's request within agreed time (call, email, ticket) Sorting, problem analysis, categorization, prioritization and processing of requests and incidents 1st level support Process VPN activation Order MBRNDA cell phone, change plans (eg roaming for international travel), cancel accounts Recording of all actions in the ticket system Setup user accounts according to a defined standard process Create Active Directory Accounts Create email accounts Setup data areas in the file systems Change and delete user records Move/backup user accounts and data Interact with MBRDNA systems administrator for escalation Process devices through End of Life processes following company defined safe disposal practices (documentation, decommission, e-waste, recycling) Document IT processes best practices Ability to prioritize tasks, work under pressure, managing concurrent requests Ability to use Help Desk Management system to log, track, and verify incidents and problems Ability to follow team policies, processes and procedures Ability to lift or move up to 50-lbs equipment if needed Ability to image, build and post-configure a desktop or laptop pc with the standard application rollout, in addition to any supplementary applications, of which the installs are documented in a central folder Ability to interact with vendors and contractors for warranty support, issue resolution, and project planning Self-starter who shows the want and desire to resolve client issues with urgency and empathy in a timely manner Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences IT expertise clients (Linux, Windows, MAC OS) Thorough knowledge of Linux operating system Fundamental knowledge of Ubuntu servers/computers; Linux hardware and software Familiarity with Active Directory,, SharePoint, IT Ticketing systems Understanding of basic system administration tools and procedures. For example, ability to use backup programs, verify disk integrity, and maintain system files (groups, hosts, aliases) Degree in Information Technology/Systems, Computer science or equivalent Minimum 1-2 years similar IT based work experience (Linux preferred) Certification or equivalent experiences a plus


• Location: West Palm Beach

• Post ID: 49706843 westpalmbeach is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017