Posted: Thursday, April 27, 2017 9:56 PM
PalmTech is the premier provider of IT services in Palm Beach County and cater to a wide variety of well-known businesses in the local area. We are expanding rapidly and need a Senior Systems Engineer who will build and help manage IT infrastructures for our clients.This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, has the ability to multi-task, and thrives working in a fast paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.Essential Duties and Responsibilities:- IT support relating to technical issues involving Microsoft's core business applications- Support virtual environments built on Microsoft's Hyper-V, VMware, and Cloud Servers such as AWS/Azure.- Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.- Engineer and implement solutions for customers using technologies that meet their needs- Implement and support disaster recovery solutions- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security- Remote access solution implementation and support: VPN and Terminal Services- System documentation and consulting services to include system reviews and recommendations- Communicate with customers and keep them informed of your progress. Notifying them of changes or agreed outages - Act as a third-tier escalation engineer, mentor, and coach for the other engineers on the team.Additional Duties and Responsibilities:- Ability to work with a team and communicate effectively- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals- Document internal processes and procedures related to duties and responsibilities- Responsible for entering time and expenses in Connectwise (Our management system) as it occurs (Training will be provided).- Work through project tickets and phases in Connectwise as assigned by a Project Manager- Enter all work as service or project tickets into Connectwise- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryKnowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Cisco CCNA/CCNP, or VMware VCP are helpful- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care- Expert diagnostic abilities- Ability to multi-task and adapt to changes quickly- Technical awareness: ability to match resources to technical issues appropriately- Service awareness of all the organization's key IT resources for which support is being provided- Typing skills to ensure quick and accurate entry of service request details- Self-motivated with the ability to work in a fast moving environmentMore about us:IT guys and gals are experts by nature. But in today's ultra-competitive market, that's not enough. Sure, we're as expert as they come - that's how we get the business. We keep the business by offering our client's honest feedback and tailored solutions that never oversell our products or services. Most importantly, we deliver on time, any time, every time. We work until the job is done. You have an emergency that needs our immediate attention? We're on it in minutes. The servers go down at 3AM? Not a problem. Call us anytime. Our commitment to the task is unparalleled, and our customers see the result.What's more, we're easy and friendly to work with, explaining things in layman's terms so it's simple for clients to understand. We're not your average IT geeks, and we have lives and interests beyond bits and bytes. We work hard and we play hard. This special blend of loyalty, dedication, approach-ability and perfectionism makes us a rare breed. We are truly a best-in-class operation, and we're setting a new standard for the IT industry.This position also requires a skills evaluation, background check, and drug screen.Please be sure to respond with your salary requirement.We look forward to speaking to you soon. Company Description: PalmTech is a growing IT Consulting Firm that supports clients primarily in Microsoft Windows network environments. We focus on the 15-200 seat market and provide managed services, general computer, and LAN/WAN support for these clients. We perform installation and periodic maintenance and support of network hardware and software. In addition, we also provide other products and services such as disaster recovery services, Cloud-based services, virtualization, VPNs, VOIP, and security services. We support products from industry leading vendors such as Cisco, Lenovo, Microsoft, Citrix, Dell and many more. We act as the IT department for our clients supporting all aspects of their computer network infrastructure.
• Location: West Palm Beach
• Post ID: 49709473 westpalmbeach