Posted: Monday, September 25, 2017 2:00 AM
General Statement of JobThis position manages and coordinates all clinical, financial and administrative software support resources of the Information Technology applications support team. This employee oversees the performance of major implementations and general routine maintenance and support across all business lines at the District. This position is responsible for developing and maintaining application quality control (features/functions) processes that meet or exceed documented IT standards. This position ensures that application implementations, maintenance, problem identification and resolution are compliant with documented change management expectations. Delivering quality solutions including, but not limited to, the implementation and support of following areas are critical components of this role: Electronic Data Interfaces (EDI)/gateway, data mapping and database conversion processes, development and system maintenance, advanced SQL knowledge, local, state and federal mandated reporting requirements (HIPAA and HTECH). Specific Duties and ResponsibilitiesEssential Functions:Provides supervision, management and development of all applications support team. Develops project team goals and performance accountability standards.Apply critical thinking to analyze existing software systems and can predict future requirements of the clients. Assists the supporting team in implementation of new software to suit the industry requirements and standards.Documenting the reports obtained from the team members and presenting them to the Director of Information Systems is also one of the important responsibilities of the software support manager.Ensures HIPAA and HTECH compliance through utilization resources including auditing and training appropriately.Manages large scale projects. Provides resources to appropriately manage new implementations, upgrade outdated systems while also supporting current applications to maintain business processes efficiently. Reviews vendor proposals and recommends IT solutions appropriately. Manages application support vendors and properly escalates any problems with vendor deliverables or relationship. .Participates in managing installation/changes of relevant software. Participates in planning, meeting and documentation of project processes. Establishes strong project scope/deliverable documentation to gain agreement that deliverables are within targeted expectations. Provides leadership to quality assurance/testing of applications reports/implementation processes prior to customer delivery of any application changes. Performs all supervisory and managerial functions/timekeeping/weekly reporting and performance appraisal reviews appropriately/on-time and efficiently. Establish and maintain supporting backups for primary roles. Assists with annual HIPAA, HITECH and IT policy and procedural updates. Provides support for any District audits. Develops and maintains positive customer relationships with all IT customers.Ensures that Business Recovery/Quality Assurance program is being adhered to, including participation in annual business recovery application testing and documentation.Utilizes change management processes and techniques in an appropriate manner.Adheres to all District Policies and Procedures. Participates in strategic planning sessions. Provides adequate back up for personnel technical requirements, including on-call first level support across the IT customer base, as needed.Provides support for the Help Desk functions, and IT On-Call duties, as needed. Travels to remote locations on-request appropriately to provide IT support. Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural. *CBPosition QualificationsEducation: Bachelor's degree in Computer Science or related business experience with concentration in business applications support required. Experience: Five (5) to seven (7) years experience in a supervisory role and at least five (5) to seven (7) years experience in implementing and supporting software in the health care industry required.Licensure: Valid Florida Driver's License required.The Health Care District is an Equal Employment Opportunity Employer and maintains a Drug Free Workplace. Veterans preferred. Qualified individuals with disabilities who require an accommodation to participate in the application process or candidates with other questions should contact Human Resources.
• Location: Palm Springs, West Palm Beach
• Post ID: 67016772 westpalmbeach