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Posted: Wednesday, September 6, 2017 10:31 PM

Requisition No:19337
Agency: Veterans Affairs
Working Title: STAFF ASSISTANT :
Position Number:
Salary: 23, plus CAD
Posting Closing Date: 09/14/2017

VA Medical Center, Bureau of Field Services
West Palm Beach, Palm Beach County

Starting Annual Base Salary: 23, plus current 293.54 Annual CAD
Paid Bi:Weekly

Excellent health, vision, dental benefits. Paid vacation and sick leave. Paid holidays and personal day. Retirement package.


Must have served as a member of the Armed Forces of the United States; and must have been separated from such service under honorable conditions.
A DD:214 or proof of entitlement to Veterans Preference MUST accompany your application.

In addition, the following is required:

An Associates degree OR an E:5 or above rank may substitute for the required education.
One (1) year secretarial or clerical employment experience.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
Employment experience proofreading official documents.
Excellent customer service and interpersonal skills.
Proficiency in the English language: speaking, reading and writing.
Successful completion of a Level II background screening.


Preference will be given to candidates with the following abilities and experience:
Fluency in Spanish: speaking, reading and writing.
Experience using Pivot Tables.

This position is the Staff Assistant for the Supervisor and the Veterans Claims Examiners. The incumbent is assigned to the West Palm Beach, Department of Veterans Affairs field office.

The Staff Assistant provides administrative support includes, but is not limited to, answers and facilitates phone calls; greet customers and clients and provide directional information; typing and proofreading correspondence; ensuring the timely delivery of all mailed correspondence, inventory control, ordering supplies; and completing travel reimbursement forms for assigned staff.

Maintains an accurate filing system, including memorandums, reports, policies and directives.

Provides complete, accurate, and professional service to all persons who inquire or ask for assistance in a courteous and respectful manner. Greets and screens all persons to determine level of assistance required. Assign individuals to Veterans Claim Examiners and /or directs individual to appropriate hospital service or other government agency for assistance. Responds to telephone inquiries to determine level of assistance required. Assigns calls to Veterans Claims Examiners, or direct calls to appropriate hospital service or other government agency for assistance.

Performs data entry and retrieval functions using department computer and software. Utilizes department software to log in all persons, and assigns them to the appropriate Veterans Claims Examiner. Posts and updates data system with rating information, bedside visit information and other data as determined by the supervisor. Completes forms and documents using Department computers, or prepare forms manual if computer is not available. Composes and types routine office correspondence as determined and directed by the supervisor. Maintains privacy of veteran information. Complies with Department, Medical Center, Nursing Home, and Clinic rules and regulations, regarding the use of computers and electronic data information systems. All persons who apply for services will be asked if they wish to register to vote, ensuring compliance with the national registration act of 1995 (NVRA).

Maintain an office filing system to include all correspondence, records, documents and reports.

Assists all accredited organizations, st


• Location: West Palm Beach

• Post ID: 65481897 westpalmbeach is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017