Agency: Highway Safety and Motor Vehicle
Working Title: SENIOR CLERK - 76004945
Salary: $21,533.04 Annually plus CAD
Posting Closing Date: 05/14/2017
Department of Highway Safety and Motor Vehicles
Division of Motorist Services
Bureau of Dealer Services
In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems and actual work experience, years of employment, hours worked per week must be clearly defined, or the application may not be considered for the position.
$22,801.80 Annually (including CAD)
Contact Person: Diane Buck (561) 640-6827
Note: This position receives an annual base salary of $21,533.04. In addition to the base salary, this position receives a Competitive Area Differential (CAD) salary additive in the amount of $105.73 monthly.
The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provide highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.
Our Benefits include
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
To learn more about DHSMV and why its a great place to work, visit our website at: flhsmv.gov/careers.
Description of Job
This position serves to provide administrative assistance to the Bureau of Dealer Services South District Program Manager, which includes providing administrative and operational support to the South District Business Consultant, Regional Office Regional Administrators and Field Supervisors. The incumbent is responsible for preparing complex correspondence related to high level customer complaints, investigations and maintains an electronic filing system; managing the Program Manager and Business Managers calendars to include scheduling meetings and conference calls; identify administrative problems and present creative solutions for resolving these issues. The incumbent is authorized to assist in maintaining office operations in the areas of preparing and disseminating reports; drafting memoranda, correspondence and other written materials, record keeping and file maintenance including personnel records, processes incoming and outgoing mail, processes travel authorizations and reimbursements, maintains vehicle inventory, answers and direct telephone inquiries from internal and external customers including motor vehicle field offices, licensed dealers, Tax Collector staff, stakeholders, other Regulatory Agencies, Senior Management and the general public. The incumbent is part of the Bureau of Dealer Services Motor Vehicle Field Operations implementing various consumer protection programs, that require administrative support with researching, reviewing, analyzing applications and documentation associated with dealer license issuance, consumer complaint inspections and rebuilt vehicle inspection programs.
- Preference will be given to applicants who have at least one year of experience working with the general public in a business and/or professional office setting and one year of experience using Microsoft Office Word and Excel.
- Preference will also be given to individuals who are bi-lingual (ability to speak and read the Spanish language).
- Occasional overtime (including Saturday and Sunday) is required. Occasional overnight travel is required.
- This position requires the incumbent to have and maintain a Valid Driver's License in good standing. A driver's license history review will be conducted on all candidates in consideration for the position.
Desired Knowledge, Skills, and Abilities
- Working knowledge of general office procedures and practices.
- Skill in providing customer service to internal and external customers.
- Ability to organize and maintain filing systems both physical and electronic file methods.
- Skill using Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
- Skill in research, analyzing and compiling data to organize into a spreadsheet and disseminating reports
- Working knowledge to operate office equipment such as a personal computer, scanner, printer, multi-line telephone, multi-function business copiers, facsimile and calculator.
- Working knowledge of purchasing procedures such as My Florida Marketplace or similar.
- Skill preparing documents such as Travel Requests and Reimbursements
- Ability to effectively handle multiple priorities and assignments.
- Skill in interpreting and applying applicable rules, regulations, policies and procedures.
- Skill in composing complex correspondence/emails and reports; and proofreading material for accuracy in spelling, grammar and content.
- Ability to utilize problem solving techniques.
- Ability to establish and maintain effective working relationships with others.
GENERAL SELECTION PROCESS INFORMATION:.
The elements of the selection process may include a skill assessment and/or oral interview.
Applicants being considered for employment will be required to submit to pre-employment fingerprinting and background investigation.
The process for selecting applicant(s) for this position could take up to six months. Following the six month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.
HSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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• Post ID: 50321208 westpalmbeach