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Posted: Monday, September 4, 2017 3:45 AM

First Republic is an ultra:high:touch bank that provides extraordinary client service. We believe that one:on:one interactions build lasting relationships. We move quickly to serve our clientsA? needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals : our number one source of new business.We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast:paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service. The PBO Manager position is responsible for ensuring the success of the branch through excellent Sales, Business Development, Customer Service, Branch Operations and Management of staff. This position provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.DUTIES AND RESPONSIBILITIES:Branch OperationsAudits input and maintenance of all branch transactions according to branch policies and proceduresEnsures branch balances daily Works with Compliance department to ensure compliance with FRBA?s policies and proceduresParticipates in weekly Asset/Liability meetingsProactively reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency Works with the Marketing department to ensure successful advertisement and implementation of new and existing bank productsWorks with Risk Management, Facilities and Deposit Operations to ensure the safety and security of branch premises, property and assets (including cash on hand, ATM machines, alarms, etc.) and to implement loss prevention measures.Works with Facilities and Human Resources to provide a safe and healthy work environment (i.e., equip branch with first aid items, ergonomic support, WorkersA?Compensation and Employee Assistance Program referrals, etc.).Responsible for managing the P and L of the branchManages ATM and kiosk ATM installation and implementation as neededTravels as necessary to attend meetings, training sessions, client events, etc. Sales, Business Development and Customer Service Establishes a Total Banking Relationship (both business and personal) by cross:selling: direct deposit, internet banking, overdraft protection, multiple deposit products, Investment and Trust Services.Accountable for the branchs productivity, deposit growth, customer retention and new referralsAccountable for delivering strong individual sales performance, including conducting outside sales effortsUtilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experienceUnderstands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attritionProactively seeks ways to develop and expand customer relationships in order to build book of business and contribute towards meeting individual and branch sales goalsActively participates and develops branch sales promotionsManagement Accountable for leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goalsFosters a team environment in which all employees can perform to their full potentialSupervises and coaches teams on professionalism, sales techniques, service expectations and compliance guidelinesEnsures teamwork, cooperation and respect among branch officeLeads the selection, training, supervision, and evaluation


• Location: jupiter, West Palm Beach

• Post ID: 65388497 westpalmbeach is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017